FAQ: Undead Graveyard III - Scenery for RPG and Wargames
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How can I know what Free Stretch Goals I will get?

It's very easy, you just have to check in the pledge you have chosen which Stretch Goal Level icon is indicated.

There are 3 levels of Free Stretch Goals: - Green Level - Blue Level - Red Level

Once you know the icon that corresponds to you, you can check in the Stretch Goals section which ones you will get for Free with your pledge.

Last updated: May 03, 2019 12:46

Can I add more stretch goals to my pledge?

Yes, most of the stretch goals are available in the Add-Ons section, you can add all the ones you want by increasing the amount corresponding to your current pledge.

If you don't want to add stretch goals as a complement you will receive one set of all applicable stretch goals according to your pledge. There are 3 levels of Free Stretch Goals.

The stretch goals are one set (from each stretch goal applicable) for each pledge, in no case there are duplicates.

Last updated: May 03, 2019 13:02

Can I add more Add-Ons after the campaign?

Yes. You can add your favorite Add-Ons to your contribution during and after the campaign funding period. To manage the shipping costs and the choice of Add-Ons we will use the Backerkit platform. In Backerkit you can choose all the Add-Ons you want and also tell us your shipping details to send your reward. Both the shipping costs and the Add-Ons will be managed through Backerkit.

Last updated: May 03, 2019 13:02

If my pledge is ADD-ONS PASS (1€), can I add Add-Ons?

Yes, with your contribution of 1€, you have access to choose the Add-Ons you want. All you have to do is choose from the Add-Ons section and increase the total amount of all the Add-Ons you want to your current contribution.

Example: You want to add 1 "Tombstones Set 2" (15€) + 1 pack “Plundered Tombs” (15€) + 1 pack "Graveyard Obelisks" (10€), so you have:

Pledge ADD-ONS PASS = 1€ 1 Tombstones Set 2 = 15€ 1 Plundered Tombs = 15€ 1 Graveyard Obelisks = 4€ TOTAL AMOUNT = 35€ >> this would be the total amount of your contribution

You can add the total amount of Add-Ons you want during the campaign on Kickstarter, or when it ends, via Backerkit (the pledges manager we'll use). The shipping costs also will be managed through Backerkit.

Last updated: May 03, 2019 13:02

Will shipping costs be paid after the campaign? Can you explain more about the shipping costs and methods of shipment?

Yes, the exact shipping costs will be calculated at the end of the campaign according to the number of Free Stretch Goals achieved and the Add-Ons that each backer add, and will be paid separately through Backerkit.

After the end of the campaign, we will inform you of the exact shipping costs. Please check the shipping section in the campaign to have an ESTIMATED amount. We think that the shipping costs will be very similar to those indicated in the shipping section, but until the end of the campaign the final amounts will not be confirmed, and those that are now are ESTIMATED costs.

The shipping costs don't include customs fees or any special tax that may apply in some countries of destination outside the European Union. Shipping worldwide.

METHODS OF SHIPMENT ACCORDING TO THE COUNTRY OF DESTINATION:

  • Spain, United States and Canada: For greater security, all shipments will have a tracking number.

  • Europe (except Spain), America (Except USA and Canada), Asia, Oceania, Africa: You can choose between Standard Shipping (without tracking number) and Shipping with Tracking Number.

THERE ARE TWO SHIPPING METHODS:

  • Standard Shipping: This option is WITHOUT TRACKING NUMBER, in case of any incident with the package we cannot ask for information from the transport company or open a claim. So, we cannot take responsibility in case of an incident during the transit of the package, or if the postal service loses it.

  • Shipping WITH TRACKING NUMBER: With the tracking number we can request information from the transport company in case of any incident with the package, and open a claim if necessary.

Last updated: May 03, 2019 13:06

After the campaign can I get the Free Strecth Goals? Will there be a late pledge available?

Free Stretch Goals can only be obtained, for free, during the funding period of the campaign, that is, only in KS, not later. For us it's an effort and it's our way of thanking all the backers who helped us to achieve the main goal and unlock all the Stretch Goals, so we want to give them these free accessories.

After finishing the campaign the Pre-Order Store will be available in Backerkit, so that those who have not been able to arrive on time to the campaign can get their sets of Ancient Tombs, Cursed Trees, Skulls Walls and many other Add-Ons.

Some Stretch Goals are exclusive for this Kickstarter campaign, but many others are available in the Add-Ons section, it will be in the same way in the Pre-Order Store in Backerkit.

Last updated: May 13, 2019 01:35

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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